Drivers must be eligible to hold a driving licence for 10 years at the commencement of rental to drive all our vans.
In order to rent a vehicle from us, we require that you hold a full, valid (in date), unendorsed driving licence for at least 2 years prior to the start of your rental. Licences must be produced in person at the rental location on collection of the vehicle. Licences must be from the country of permanent residence. NON-EU/EEA driving licences cannot be accepted if the holder has been resident in Ireland for more than 12 months. If your booking is for ‘GoCar by Europcar’ you will scan your licence in the app that you will be instructed to download.
Holders of UK, US, Canadian, Australian, New Zealand and all EU member states are NOT required to supply an International Driving Permit (IDP). International Driving Permits where required, MUST BE accompanied by the original domestic licence of the driver. This is clearly stated on the international permit. An International permit presented without the domestic licence, will not be accepted.
Attention: UK Driving Licence Holders
From June 8th 2015, the UK paper part of your driving licence will no longer be valid. We will require all UK licence holders to present evidence of your driving record (entitlements/endorsements) before the vehicle can be released. This can be obtained by printing it out from the DVLA’s ‘Share Driving Licence’ section - Share Driving Licence - before you collect your vehicle. This must be printed within 21 days of your pick up date.
We reserve the right to ask prequalifying questions on your insurance history. You may be refused a vehicle based on the answers you provide.
Irish Law requires that drivers are in possession of their driving licence at all times. Please note that failure to inform us of endorsements on your licence will result in us being unable to provide you with a vehicle and a forfeiture of any deposit taken. Under no circumstances will a letter from a driving authority be accepted instead of an original licence.
Using our cover: Additional drivers can be added on our cover for an additional charge of €10 per day per driver. Drivers must be at least 27 years of age and have held a full driving licence for at least 2 years to hire a van.
The following optional protections/items will be offered on collection of the vehicle:
|Additional driver||€10 per day per driver|
|GPS||€14.76 per day (Maximum charge €147.60) Please note there is a €200.00 fee in the event of loss or theft.|
|Travel to Northern Ireland||€36.90 per van|
Please note baby seats are not permitted in commercial vehicles
We operate a fleet with many different makes and models of vans. Whilst every effort will be made to supply the reserved model, we reserve the right to supply a suitable alternative. Unfortunately due to our extended fleet we cannot guarantee a particular make or model and vehicles shown on our website are only examples of what we have on fleet.
We accept MasterCard, Visa, American Express and Discover Cards. For all 'pre-pay online' bookings, the person in whose name the vehicle is booked MUST be the person whose credit/debit card is used.
Debit cards will only be accepted if either (1) a credit card is also provided to cover the excess; or (2) the customer purchases our Super Collision Damage Waiver product, which reduces the excess to €250.
At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount. The excess applies per incident, not per rental.
Payment must be made with a credit/debit card in the principal drivers name as we do not accept cash or the credit card from a third party. Holders of a 'Chip and Pin' card must know their PIN number.
Regardless of the level of coverage purchased, ALL renters will be subject to a minimum preauthorisation on their payment card of the vehicle excess amount plus €50. This is in the event of traffic fines, toll charges etc.
In order to rent a vehicle from us, you must have your driving licence (UK drivers must have DVLA code) and credit/debit card (in your own name) with you on collection of the vehicle. Unfortunately we will be unable to rent a vehicle to a customer who does not fulfil these criteria and we will not be held liable for any costs incurred if a customer is unable to pick up their vehicle as a result of failing to produce the above items or not knowing their credit card 'Chip and Pin' number.
Modifications to your booking are free of charge before the start of the rental day (though new rental prices may apply)
If Cancellation Cover has not been purchased:
- If cancelling more than 48 hours before the pick up date and time, you will get a full refund.
- If cancelling between 24 and 48 hours before the pick up date and time, you will get a refund of the amount paid less a cancellation fee 15% of the amount paid.
- If cancelling less than 24 hours before the pick up date and time, there is no refund.
If Cancellation Cover has been purchased:
- If cancelling more than 48 hours before the pick up date and time, you get a full refund.
- If cancelling between 2 and 48 hours before the pick up date and time, you will get a refund of the amount paid less the cost of cancellation cover.
- If cancelling less than 2 hours before the pick up date and time, there is no refund.
Failure to collect your vehicle without notifying us results in the loss of the full booking deposit.
If you return the vehicle to us before the end of the agreed rental period, then you will not be entitled to a refund for any unused days.
We operate a fleet with many different makes and models of cars and vans. Whilst every effort will be made to supply the reserved model, we reserve the right to supply a suitable alternative. Unfortunately due to our extended fleet we cannot guarantee a particular make or model and vehicles shown on our website are only examples of what we have on fleet.
Please note that we DO NOT provide parking for customer vehicles on our premises.
The vehicle excess on our vans is €2000. This amount must be available on your credit card on collection of the vehicle.
For all rentals commencing at an airport location, we ask you provide us with the correct flight number and arrival time when booking your vehicle. Flights should be scheduled to land within our opening hours. This is to ensure that if your flight is delayed, your vehicle will be held, and staff will be in place to greet you when you arrive.
Where a flight is delayed (and we have been advised of the flight number) and the customer arrives at our desk 30 minutes or less after our closing time, no additional fee to the customer applies. If the customer arrives at our desk 30 minutes or more after our closing time, out of hours charges of €40 will apply.
If this information is not available to you at the time of booking, we ask you provide us with it at least 5 days before your arrival date. Where flight information is not provided in time, or incorrect information is provided, we cannot be held responsible for a failed rental and no refund will be due.
Unfortunately we do not allow one way rentals on vans.
Vans have unlimited mileage.
For your convenience, we offer the following 2 fuel options:
1. PREPAID FUEL
Customers can choose our prepaid fuel option at the beginning of their rental at our special discounted rates. For your convenience there is no need to refill the vehicle. With this option, no refunds will be given for unused fuel. Prices for this option are set locally.
2. STANDARD REFUELLING
Customers can return the car as they wish. Should the car return less than full, the customer will be charged a local refuelling fee plus the standard fuel price per litre.
No compensation will be given for fuel charges if an upgrade to a larger car is given.
The M50 uses a barrier free tolling system between junctions 6 and 7. Drivers are responsible for the payment of their tolls directly with the Toll Operator. Further information regarding toll rates and payment methods will be given on collection of your vehicle. All other toll charges are the responsibility of the renter and must be paid as you enter or exit the toll plaza.
Vans may travel into Northern Ireland and you must inform us of this on collection of the vehicle (€36.90 per rental.)
However UNDER NO CIRCUMSTANCES can a vehicle be taken off the island of Ireland. Failure to purchase the required cover will result in the renter accepting full responsibility for any recovery fees, should the vehicle breakdown.
Our rates include 24 hour breakdown cover, however we reserve the right to add a callout charge to the hirer's rental agreement in the event that the callout does not arise from a mechanical fault with the our vehicle. Callout charges resulting from incorrect fuel being added to the fuel tank, keys being locked into the vehicle or mislaid, off road recovery and wheel changes due to punctured tyres will be added to the rental costs. The current callout charge is € 125 plus tax.
Please note that we operate a Fair Wear & Tear policy.
Any Damage below the Fair Wear & Tear policy does not need to be reported.
Please check the condition of your rental vehicle to ensure that it agrees with the condition report on your rental agreement. If you disagree with the inspection report or if you have received your vehicle outside of business hours and you need to report undocumented damage, please take photos of the damage and contact the rental station with whom you made the booking. Failure to do this will result in your acceptance of the inspection report.
The renter is responsible for all costs and penalties incurred relating to traffic offences, parking tickets, clamping fines, compound charges, speeding fines etc and also the provision of documentation relating to accidents. The hirer is liable to pay for these fines / offences directly to the local authority. Where the hirer does not settle these fines directly, the hirer's details will be provided to the local authority and an administration fee of € 30.00 will apply.
We can provide cover on commercial vehicles for a maximum of 7 days only (max of 14 days in any 12 month period). This is subject to certain criteria and a deductible of €2000. Drivers must possess a full, unendorsed driving licence for at least 2 years prior to the collection of the vehicle. Drivers must be eligible to hold a driving licence for 10 years at the commencement of rental to drive all our vans.
Please note there is no grace period on commercial vehicle rentals. Additional charges are incurred once the rental extends beyond its original return date/time.
Please note that all charges for your rental are inclusive of VAT.
To assist with your customer service query, you can email us at firstname.lastname@example.org or call us on +353 1 8122880. We accept no responsibility for delays which may occur at the start of hire due to circumstances beyond our control.
Europcar subscribes to the European Car Rental Conciliation service (ECRCS) (https://www.ecrcs.com). You may file a claim to ECRCS: Email: email@example.com Web: https://www.ecrcs.com
It should be noted that the conciliation service will only accept your claim once you have exhausted all avenues directly with Europcar customer service. The service can only help with disputes involving a 'cross-border' rental transaction occurring with the European Union. You must be a resident of the EU, or UK, and the rental must have taken place in a different EU country.
If your complaint concerns a non-cross border rental, you should contact the Car Rental Council of Ireland.
Email: firstname.lastname@example.org Web: https://www.carrentalcouncil.ie